by Troy | Jul 1, 2026 | News
Guests rarely describe a hotel Wi-Fi problem in technical language. They say the internet is slow. They say the login page will not load. They say their work call dropped. They say the TV will not cast. They say the room is not worth the rate if the connection does... by Troy | Jun 29, 2026 | News
A hotel technology audit does not need to start with a full replacement plan. If you only have one hour, the better question is simpler: where would a failure hurt the property first, and how quickly could the team figure out who owns the fix? That is a useful... by Troy | Jun 28, 2026 | News
The halfway point of the year is a good time to ask a boring question: What part of your hotel technology stack is quietly under stress? Not the shiny part. Not the demo that looked great at HITEC. The part that decides whether the new system works at the property... by Troy | Jun 25, 2026 | News
Serviceable hotel technology is easy to inspect, easy to understand, and easy to support when something breaks. That sounds simple, but most hotel technology problems do not start as dramatic failures. They start as small gaps: nobody knows which port feeds the... by Troy | Jun 24, 2026 | News
Short answer: a hotel technology handoff should include enough documentation for ownership to understand what was installed, where it lives, how it was tested, who supports it, who controls access, and what still needs attention. An invoice is not a handoff. A...
