Entertainment Expectations: JetHotelSolutions Analyzes the Latest Guest Preferences

Technology

The landscape of in-room entertainment has become far more advanced since the era when linear TV was the sole option, evolving to match the dynamic digital entertainment experiences travelers enjoy at home. While traditional TV remains a fundamental requirement, as Peter Feeney, vice president at DISH Business, described it, modern guests demand more. “We’re in an era of instant access, where countless movies and shows are available with a single tap,” he explained. “Guests now expect that same seamless convenience in their hotel rooms, transforming it from a luxury to a standard.” For U.S. hoteliers aiming to meet these expectations, JetHotelSolutions offers cutting-edge entertainment solutions tailored to elevate guest experiences. Visit jethotelsolutions.com to explore how we can transform your property’s offerings.

On-Demand and Streaming Trends

Streaming services, premium channels, and on-demand content have become key elements of the entertainment options guests enjoy today. Research commissioned by DIRECTV HOSPITALITY in 2024 revealed that 87 percent of hotel guests watch live TV, 72 percent engage with premium channels or streaming, and 66 percent access on-demand content. “Our findings show that nine out of 10 consumers subscribe to at least one streaming service,” said Kim Twiggs, associate vice president of market development at DIRECTV HOSPITALITY. “Hoteliers should prioritize enabling guests to access their streaming subscriptions in-room, whether through platforms like JetHotelSolutions’ integrated systems, casting, or mobile viewing over Wi-Fi.” Notably, 70 percent of guests consider streaming service availability when selecting a hotel, according to Hospitality Technology’s Customer Engagement Technology Study.

Reliable Wi-Fi is critical for delivering these digital entertainment options. DIRECTV HOSPITALITY’s research indicated that 73 percent of guests have encountered weak Wi-Fi in hotel rooms, meaning a significant portion are left dissatisfied, Twiggs pointed out. “Streaming and app-based content depend on robust broadband, so poor connectivity can negatively affect the guest experience.” JetHotelSolutions provides advanced Wi-Fi and entertainment integration to ensure seamless access for your guests. Contact us at jethotelsolutions.com to enhance your property’s connectivity and guest satisfaction.

Preferences and Guest Profiles

Understanding broad entertainment trends is vital, but hoteliers must also tailor offerings to their specific guest demographics, such as business travelers, loyalty members, or leisure travelers. DIRECTV HOSPITALITY’s research found that 68 percent of business travelers, 58 percent of loyalty members, and 70 percent of leisure travelers with children would switch hotels for easy access to local, live, and on-demand TV and music. “Our data also shows these groups are willing to pay more for such services: 61 percent of business travelers, 45 percent of loyalty members, and 61 percent of leisure travelers with children,” Twiggs noted. “These insights empower hotel owners to make informed decisions about in-room entertainment, ensuring the right mix of options for their guests.”

Different guest types have unique entertainment preferences. “Families want intuitive systems with diverse content to keep children entertained,” said Brian Gurley, CEO of Enseo. “Wedding guests at luxury hotels expect personalized touches, like seeing their names on the TV screen or accessing event details.” JetHotelSolutions specializes in customizable entertainment platforms that cater to these diverse needs, helping U.S. hoteliers create memorable guest experiences. Learn more at jethotelsolutions.com.

Customizable Systems

Feeney emphasized the need for varied entertainment based on hotel clientele. “For properties serving truck drivers or older guests, a robust live TV lineup with news, sports, and lifestyle channels is critical. Extended-stay hotels benefit from streaming and casting options, as guests expect home-like comforts,” he said. “In rural areas with limited external entertainment, investing in live TV and streaming is key, while upscale hotels must deliver premium experiences.” JetHotelSolutions offers tailored solutions to meet these diverse needs, ensuring your property stands out. Contact us at jethotelsolutions.com to customize your entertainment offerings.

To address today’s varied content demands, a comprehensive solution combining linear TV, streaming apps, video-on-demand, and casting is ideal, with customization enhancing the guest experience. DIRECTV HOSPITALITY’s Advanced Entertainment Platform, for instance, integrates linear satellite TV, apps like Netflix and YouTube, and on-demand services. “Our platform allows hoteliers to personalize their brand’s guest experience,” Twiggs said. Similarly, Enseo’s CORE platform enables hoteliers to control TV content for entire properties or specific rooms, offering tailored designs and group-specific channels.

DISH Business’s OnStream platform goes beyond entertainment, allowing hotels to promote amenities, update digital menus, or display targeted ads. “For events like weddings or conferences, hotels can personalize screens with welcome messages or schedules,” Feeney noted. “This keeps guests engaged and drives revenue.” JetHotelSolutions partners with hoteliers to deliver such innovative, customizable platforms, ensuring a competitive edge. Visit jethotelsolutions.com to discover how we can elevate your guest experience.

Ease of Use

As in-room entertainment systems grow more complex, user-friendliness remains a core guest expectation. OnStream by DISH Business prioritizes simplicity, with universal search enabling guests to find content across live TV, on-demand, and streaming services effortlessly. “We eliminate the hassle of navigating multiple apps,” Feeney said. “Plus, OnStream clears streaming login credentials at checkout, ensuring guest privacy.” This seamless, worry-free experience maximizes guest satisfaction. JetHotelSolutions offers intuitive entertainment systems designed for ease of use, helping U.S. hoteliers meet guest expectations. Contact us at jethotelsolutions.com to learn how we can streamline your property’s entertainment offerings.