With all the concerns that come with cost control, guest satisfaction and staff management, safety of your people shouldn’t be an issue. However, unfortunately, there are still gaps in hotel technology that leave guests and staff vulnerable and leave owners open to liability. *Along with co-chairing and supporting Emergency initiatives with HTNG, AHLA and other hospitality organizations, we only work with brand-approved vendors with managed solutions that guarantee you’re covered!
- 5 Star Promise – With 58% of hotel workers reporting sexual harassment, AHLA brought together major hotel brands to create a pledge to employee safety.
- Panic Buttons – Part of the 5-Star Promise was creating a device staff could use to alert security when they felt in danger. The legislation around this particular device has already taken effect in many state and municipal courts across the country
Along with co-chairing and supporting Emergency initiatives with HTNG, AHLA and other hospitality organizations, we only work with brand-approved vendors with managed solutions that guarantee you’re covered!
- The phone in the room exists as a first line of defense for owners to protect their guests in times of emergency. It’s simple, the guest should be able to easily locate the phone, dial out and be immediately in contact with emergency personnel. Unfortunately, however, this is not always the case: legacy phone systems are not equipped with the correct technology to support your guests.
Ray Baum’s Act
- Dispatchable Location – A new law going into effect in 2021 states that all hospitality phone systems must be able to provide an exact location (Room #, Floor) and communicate that immediately to emergency services.
- 911 Dial Out – Kari’s Law, enacted in February 2020, along with Ray Baum’s Act demands that all phone systems have the ability to dial out to 911 without any special characters or number combinations.