With all the concerns that come with cost control, guest satisfaction and staff management, management of your technology shouldn’t be an issue. However, unfortunately, there are still gaps in hotel technology that leave guests and staff frustrated and leave owners open to liability.
- 24/7 NOC – All of our services come with a 24/7 NOC that not only monitors the circuits and proactively provides alerts, but we also act as a single point of escalation. Our tier 3 engineers will triage the issue, offer immediate assistance where possible and raise tickets all of your various carriers, and see that ticket through until closed.
- Tech Dispatch – There are times when our NOC can’t solve all of your problems and, in those circumstances, we have a fully-scaled fleet of feet on the street nationwide to handle all scopes, from crawling under a desk to reboot a computer to running CAT6 cable or performing maintenance on your various equipment.
Along with covering sales and project management of all brand-approved hotel technology solutions, we are your single point of contact for post-install support and troubleshooting.
Invoicing and Cost-Savings
- In addition to our support services, we manage your technology invoicing. We’ll run audits, present opportunity savings and even take over your invoicing. We’ve found that accountants don’t know technology and technology people don’t know accounting, so we offer this additional staff augmentation service to close that gap.