Hotel Staff Panic Button for the City of Miami Beach
The City of Miami Beach acknowledges that hospitality workers are an essential part of the State’s economy. Hospitality employees are also vulnerable and their safety is at risk due to working in isolation and their personal safety should be protected. Hotels have a legal requirement to provide panic buttons or notification devices to each hotel or hostel employee. Hotels are also required to post signs in guest rooms that a safety device has been given to hotel employees. Non-compliance will result in a written warning for the first offense, a 2nd violation will result in a civil fine of $500, 3rd violation will result in a civil fine of $1,000 and the 4th and subsequent violation in the preceding six months will result in a civil fine of $2,000.
The City has specified that a panic button is a portable emergency contact device that is designed so that an employee can quickly and easily activate such button or device to effectively summon prompt assistance to the employee’s location by a hotel or hostel security officer, manager, or other appropriate hotel or hostel staff member designated by the hotel or hostel worker. Employees should use their panic devices if they believe that an ongoing crime is present such as harassment or any other emergency.
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Date of Compliance
The deadline for compliance of the hotel panic button law is August 1st, 2019. Hotels are required to provide panic buttons or notification devices to each hotel or hostel employee.
Hotel Panic Buttons – What to look for:
Marriott International Hotels
Marriott International, plans to provide employees in the U.S. and Canada with safety devices/panic buttons, with the goal to fully install and integrate by 2020.
Hilton has already implemented employee safety devices at numerous hotel locations and plan to deploy devices for all employees working in guestrooms at Hilton-managed properties in the U.S. by 2020. In addition, Hilton plans to include anti-harassment and anti-trafficking policies and training at all their properties.
Hyatt became one of the first hotel brands to issue safety devices to employee who work in guestrooms. This is a brand standard for Hyatt-managed full-service hotels in the U.S., and more than half of full-service franchise Hyatt hotels will implement safety devices to staff.
IHG has deployed safety devices to employees at numerous hotel locations within the U.S. and plan to fully implement safety devices at their managed hotels in the U.S. by 2020. As well as mandatory and enhanced workplace training for corporate and hotel employees in the U.S.
Wyndham Hotels & Resorts
Wyndham Hotels & Resorts plan to deploy employee safety devices to all employees in the U.S. who are assigned to work alone in guestrooms. These devices will be provided to the employee at no cost. Wyndham also plans to roll out mandatory, annual anti-sexual harassment, discrimination, and human trafficking training for all employees.
Accor plans to equip employees who enter guestrooms and restrooms unaccompanied with safety devices by 2020. Accor also has a strict policy against sexual harassment and will also provide mandatory trainings to employees.
Best Western Hotels
Best Western branded hotels in the U.S. are required by the end of 2020 to provide employees with safety devices, at no cost to hotel employees who are assigned to work alone in hotel guestrooms or hotel areas. In addition, employees will be provided with training to identify and report sexual harassment.
Radisson Hotel Group
Radisson will deploy employee safety devices for hotel employees who work alone in guestrooms by 2020. Mandatory anti-sexual harassment policies and trainings will be provided to all employees.
Find a device that does not rely solely on hotel staff to support a worker who signals for help. Both silent and noise-producing panic buttons should be monitored by a number of on-site and remote staff AND a professional back office NOC.
When it comes to life safety, text alerts that can be silenced are not sufficient. Choose a vendor partner who provides a variety of media types with dedicated web apps that are always on, a physical computer station and/or an obvious visible/audible alert system.
Don’t settle for a device that stands completely outside the ecosystem of your current hotel operations. Have a back of house management system? Then choose a partner who has those integrations built-in. Want to run it off your hotel’s Wi-Fi? Find one that can work with your brand to provide fewer points of failure (no physical hub needed).