Hotel Technology: Smart Guest Messaging

Improve the Guest Experience with Smart Messaging

contactless smart messaging

In the modern world of Hospitality, the guest experience has become a key focus for hoteliers.  With the advent of new hotel technology, it has become possible to automate certain aspects of guest communication, allowing hotel staff to focus on the most important tasks.  Guests are no longer willing to wait in long lines to make reservations or to order room service.  Guests want to have their issues resolved efficiently and get their answers quickly without having to call the front desk for everything.  The days of guests being placed on hold is over and hotels can use one of the most promising technologies, smart guest messaging to offer guests quick and efficient services.  Smart guest messaging offer hotels numerous benefits including helping to improve the guest experience.

What is Smart Guest Messaging?

Smart guest messaging is a technology that allows hotels to communicate with their guests in a more efficient and personalized way with AI conversational messaging.  Using smart messaging platforms, hotels can automate certain aspects of guest communication, such as providing check-in and check-out procedures, fielding room service requests, and more.  Smart messaging platforms use machine learning algorithms to analyze guest interactions and provide personalized recommendations for improving the guest experience.

Smart guest messaging is an exciting technology that has the potential to revolutionize how hotels communicate with guests.  Smart messaging uses AI to communicate, to take service requests, provide information and resolve common issues for guests.  By automating certain aspects of guest communication, hotels can provide a more personalized experience for guests, increase efficiency, and reduce costs.

Benefits of Smart Guest Messaging

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There are several benefits of using smart guest messaging in the Hospitality Industry.  Some of these benefits include:

Improved Guest Experience

Smart guest messaging allows hotels to provide a more personalized experience for guests.  By analyzing guest interactions and preferences, hotels can provide customized recommendations for local restaurants, attractions, and more.

Increased Efficiency

By automating certain aspects of guest communication, hotels can save time and resources.  For example, instead of manually processing room service requests, hotels can use smart messaging platforms to automate the process.

Better Guest Engagement

Smart guest messaging can help hotels engage with guests in real-time, providing quick responses to guest inquiries and concerns.  This can improve guest satisfaction and build brand loyalty.

Cost Savings

By automating certain aspects of guest communication, hotels can reduce labor costs and improve efficiency, leading to cost savings.

How to Implement Smart Guest Messaging

To implement smart guest messaging in your hotel, choose a platform that best fits your needs, integrate it with existing systems, train your staff, and promote the service to guests.

Choose a Smart Messaging Platform

There are several smart messaging platforms available on the market.  Choose a platform that best fits your hotel’s needs and budget.

Integrate with Existing Systems

To maximize the benefits of smart guest messaging, integrate the platform with your hotel’s existing systems, such as property management systems and customer relationship management systems.

Train Staff

Train your staff on how to use the smart messaging platform and ensure they understand how it can improve the guest experience.

Promote the Service

Once the platform is up and running, promote the service to guests to encourage them to use it.

Additional Ways to Improve the Guest Experience

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In addition to smart guest messaging, there are several other ways hotels can improve the guest experience.  Smart guest messaging is a powerful tool that can help hotels improve the guest experience.  By automating certain aspects of guest communication, hotels can provide a more personalized experience, increase efficiency, and reduce costs.

Contactless technology is in high demand by guests, 73% are more likely to book hotels that offer contactless/self-service technology.  To fully capitalize on the benefits of smart guest messaging, hotels should also consider implementing other strategies, such as personalization, contactless services, and smart room technology.  By providing a comprehensive and modern guest experience, hotels can stay ahead of the competition and attract more guests.

Personalize the Experience

Collect guest data and preferences to provide a more personalized experience.  This can include customized room amenities, recommendations for local attractions, and more.

Offer Mobile Check-in and Check-out

Allow guests to check-in and check-out using their mobile devices to reduce wait times and improve efficiency.

Provide Contactless Services

In the wake of the COVID-19 pandemic, many guests prefer contactless services.  Provide options for contactless check-in, room service, and more.

Implement Smart Room Technology

Smart room technology, such as voice-activated assistants and smart lighting, can enhance the guest experience and provide guests with a more high-tech hotel experience.

Use Social Media

Use social media to engage with guests before, during, and after their stay.  This can include responding to inquiries and sharing local recommendations.

By implementing these additional strategies, hotels can provide a more comprehensive and personalized guest experience.

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