How to Implement Tablet Adoption in Hotels
Hotel stays are expected to increase in 2023 and with 80% of hotels still experiencing staffing shortages, it is essential that hotels have the tools in place that allow them to operate efficiently. Travelers are planning to book more hotel stays in 2023 than they did in 2022, according to the National Booking Index survey research commissioned by the AHLA. 60% of adults are likely to take more leisure trips in 2023 than they did in the prior year and 45% of business travelers are likely to take more business-related trips in 2023. Hotels need to invest in the right hotel technology that allows them to operate more efficiently and offer guests the seamless experience that keeps them coming back.
Hotel tablets are becoming increasingly popular in the Hospitality Industry, their versatility and portability have made them a valuable tool for hotel staff, enabling them to provide a better hotel experience for guests. Hotel tablets are being used for check-in and check-out, room service, concierge services, and housekeeping. They offer several benefits, including a more personalized and efficient service, improved guest satisfaction, and cost savings. Adopting tablets can help hotels to enhance the guest experience and attract more guests. With the right implementation, tablets can be a valuable tool for both hotel staff and for guests.
How Can Hotels Utilize Tablets?
Tablets for Check-In and Check-Out
One of the primary ways hotels are using tablets is for check-in and check-out. Tablets allow for a faster and more efficient check-in process, reducing wait times for guests by removing the need to fill out paperwork or to wait in line. Guests can also complete their check-in remotely before arriving at the hotel, saving them time and hassle. Tablets can also be used for check-out, allowing guests to settle their bills and leave quickly.
Tablets for Room Service
In-room hotel tablets are also being used for room service. Guests can use the tablets to place their orders, access menus, and track their order status. Tablets enable hotels to provide a more seamless and personalized room service experience, allowing them to improve guest satisfaction.
Tablets for Concierge Services
Another way hotels are using tablets is for concierge services. Guests can use hotel tablets to explore local attractions and events, book reservations, and get directions. Hotels can also use tablets to send personalized recommendations and offers to guests, based on their interests and preferences.
Tablets for Housekeeping
Hotel tablets are also being used for housekeeping. Housekeeping tablets can be used by staff to track room cleaning schedules, view room inventory, and communicate with other staff members. Tablets enable hotels to provide a more efficient and organized housekeeping process, improving guest satisfaction.
Benefits for Hotels
There are several benefits that tablets can offer Hotels. Tablets enable hotels to provide a more personalized and efficient service, therefore improving the guest satisfaction. They also reduce the workload of staff members and allow hotels to do more with less resources. Tablets can also save hotels money in the long run, by reducing the need for printed materials and other resources.
Operate Efficiently & Enhance the Guest Experience
Hotel tablets can provide guests with answers to questions and can automate service requests, such as room service or extra towel requests that would normally require guests to contact the front desk. This Offers guests a more efficient service, while allowing staff to focus on other duties.
Cost Savings
Hotels can lower operating costs by eliminating the need to print paper, as all hotel information is provided in one place, on the hotel tablet. Hotels can also update information without the added expense of reprinting material.
Increase Revenue
Hotel tablets allow hotels to place information at guests’ fingertips and showcase all the hotel services in one convenient place. Hotels can promote services, such as spa treatments, late check-out and extended stays. Hotels can also promote special offers and packages that customers can purchase and can generate revenue by upselling some of their services, guests can upgrade rooms and book a variety of hotel experiences.
Gain Customer Insights
Hotel tablets allow hotels to receive valuable customer data that can be used to improve the guest experience. Hotel can track preferences and offer tailored recommendations and services to guests. Hotels can also gain valuable insight that helps to better understand customers and identify areas to focus on or to improve.
How to Implement Tablets in Hotels
Identify Your Needs
Consider which areas of your hotel would benefit most from tablet adoption. This could include check-in and check-out, room service, concierge services, and housekeeping.
Choose the Right Tablet
Look for a tablet that is user-friendly, durable, and has a long battery life. It should also be compatible with your hotel’s software and systems.
Train Your Staff
Provide comprehensive training to your staff on how to use the tablets effectively. This will ensure a smooth transition and a better guest experience.
Test and Evaluate
Test the tablets in a pilot program before implementing them throughout your hotel. Evaluate their effectiveness and gather feedback from guests and staff.
Promote the Tablets
Once you’ve implemented tablets in your hotel, promote them to your guests. Include information about the tablets on your website and in your marketing materials.