Ray Baum’s Act Telecommunications Compliance

Ray Baum’s Act Recap:

Other articles have unpacked the significance of the 911 Telecommunications Laws Ray Baum’s Act and Kari’s Law. The purpose of this page is to break-down the requirements in detail and to provide a quick look at what existing hotel PBX and corresponding PSTN connections are compliant and to what extent.

Ray Baum’s Act Compliance Requirements:

Communications systems installed in hotels after February 16, 2020 must be compliant with Kari’s Law, and after January 6, 2021 for RAY BAUM’s Act.

As such, when upgrading or replacing a hotel’s voice solution, confirm the vendor certifies the solution as compliant. The full FCC Ray Baum’s Act guidelines can be found on their website, but we will provide a brief summary below.

The following tables summarize the requirements of each of the new laws. These are summarized in stages for the Ray Baum’s Act, as that is how that law splits compliance:

Upgrade Your Phone Systems!

Ray Baum’s Act Requirement 1

Enable caller to directly dial 911 without the use of any prefix or access code.

Ray Baum’s Act Requirement 5

Provide for the PSAP to reach the 911 caller directly

Ray Baum’s Act Requirement 2

Contemporaneously notify a central location on-site or off-site of the 911 call where someone is likely to see or hear it

Ray Baum’s Act Requirement 6

Provide redefined automated dispatchable location to the PSAP with the 911 call from on- premise fixed devices

Ray Baum’s Act Requirement 3

If technically feasible, provide a callback number for the PSAP to reach the 911 caller directly

Ray Baum’s Act Requirement 4

Provide dispatchable location to PSAP with 911 call

Ray Baum’s Act Compliance Grid

Now that we know the requirements, let’s look at the various hotel phone system and hotel phone service configurations to see how your hotel stacks up and if you’re fully compliant. Get a quote for a fully compliant system here.

The various Hotel PBX solution types in use today:

  • On-Premise (legacy analog, digital and TDM based systems)
  • Hybrid IP
  • Hosted

And the type of PSTN connection in use, which are:

Hotel Phone System: Non-IP

This is a traditional hotel phone system like a Mitel SX200.

Hotel Phone Service PSTN Connection: POTS

Plain Old Telephone Service (POTS) refers to a phone line or traditional phone service which works through physical wires. This type of phone service enables analog voice transmission over copper pair wires.

Hotel Phone System: Non-IP5

Hotel Phone Service PSTN Connection: SIP Trunks

What is SIP Trunking? SIP Trunking is a voice over Internet Protocol (VoIP) technology and streaming media service based on the Session Initiation Protocol (SIP) by which Internet telephony service providers (ITSPs) deliver telephone services to customers.  SIP Lines can enable analog phones and SIP to send and receive calls via the internet.

Hotel Phone System: Non-IP 2

Hotel Phone Service PSTN Connection: CAMA Trunks

CAMA – Centralized Automatic Message Accounting is a special analog trunk originally developed for long-distance billing but is now mainly used for emergency call services: 911 and Enhanced 9-1-1 (E-911). CAMA trunk connects a carrier switch directly to the Selective Router (SR), a special 911 Switch that in turn connects to many PSAPs.

Hotel Phone System: IP

IP-enabled Hotel Phone Systems are the only modern PBX sold by most manufacturers. Mitel, Phonesuite, Avaya and others have long-retired PBX models that can’t support IP. The reason is because phone lines are now IP standard, such that all major carriers no longer sell TDM systems like PRI and TI.

What is TDM? Time-division multiplexing (TDM) is a method of transmitting and receiving independent signals over a common signal path by means of synchronized switches at each end of the transmission line so that each signal appears on the line only a fraction of time in an alternating pattern. A TDM phone technology is based on electrical circuits that are physically switched on the public switched telephone network (PTSN).

Hotel Phone Service PSTN Connection: POTS

Hotel Phone System: Non-IP3

Hotel Phone Service PSTN Connection: T1

What is a T1? T1 Line are reserved circuits that work over copper or fiber optic cables that can deliver 24 channels of voice, data or video traffic. Each channel is capable of a maximum speed of 64Kbs. That means you can expect T1 to carry data at 1.5 Mbps (upload and download).

Hotel Phone System: IP2

Hotel Phone Service PSTN Connection: T1/PRI

Hotel Phone System: Non-IP4

Hotel Phone Service PSTN Connection: PRI

What is a PRI? A PRI – or Primary Rate Interface – is an end-to-end, digital telecommunications connection that allows for 23 concurrent transmissions of voice, data, or video traffic between the network and the user. The PRI line, or circuit, is a physical piece of equipment. vs. PRI technology has been around since the 1980s.

Hotel Phone System: On-Premise or Hosted with IP

Hotel Phone Service PSTN Connection: SIP Trunks

Jet Hotel Solutions has 25 years of experience in providing consulting for New Build construction and Renovations in Guest-Facing and infrastructure technology within Hospitality. Schedule a call or contact us to learn more.

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